Returns and exchanges from any address in the USA are free. It’s that simple. We will accept returns and exchanges on items purchased as holiday gifts through Monday, January 27, 2020.
If, for any reason, you don’t like the jijamas® you purchased (or received as a gift), or if you want to exchange them for a different size, design or color, we'll make that happen - simply follow the instructions below. The garment must not have not been worn, washed, or damaged and must have the original hang-tags still affixed.
Returns after January 27, 2020 will get store credit only. Costs associated with expedite-shipping (which are optional) are not reimbursed.
Exchanges/returns on purchases made from outside the USA will carry shipping costs. Please click here to email us to start the return process. Shipping costs to and from countries outside the USA are not reimbursed with exchanges or returns.
If you are concerned with the length of your jijamas, please watch this quick video before processing your return (instructions below).
We’ve made the return/exchange process easy with 3 simple steps:
1) Request a return shipping label from us:
Simply email us at firstname.lastname@example.org indicating that you wish to return or exchange, along with your name and we'll email you right back with a pre-paid shipping label.
2) Prepare the shipment:
a) Be sure the pajamas are carefully wrapped before shipping so they don't get damaged. If the original box that your jijamas® were shipped in isn't available we suggest you place them in a strong plastic bag.
b) Put the jijamas® (in the box) in the polyester bag you received your original purchase in (tip: turn the polyester bag in-side-out). If the polyester bag isn't available, please use another strong bag.
Affix the return shipping label to the bag.
3) Leave for mailman to pick-up or drop it off at the post office (no need to wait in line, simply give it to them).
You do not need to make any payments for shipping, it's free to you. Only ship with the United States Postal Service (USPS). We are not responsible for any costs incurred to return your purchase if you don’t use our shipping label or if you use any other shipment method.
Exchanging a gift?
Please follow the same instructions mentioned above. No charges will be applied to the person that gave you the gift.
If you need any help processing the return, the best way to reach us is by emailing us at email@example.com. Or you can call 201-485-8491 (M-F from 9am to 5pm EST)