Returns and exchanges are free and easy.
If, for any reason, you don’t like the jijamas® you purchased (or received as a gift), or if you want to exchange them for a different size, design or color, we'll make that happen - simply follow the instructions below. The garment must not have not been worn, washed, or damaged and must have the original hang-tags still affixed.
If you are concerned with the length of your jijamas, please watch this quick video before processing your return (instructions below).
We’ve made the return/exchange process easy with 3 simple steps:
1) Request a return shipping label from us:
Simply email us at email@example.com indicating that you wish to return or exchange, along with your name and we'll email you right back with a pre-paid shipping label.
2) Prepare the shipment:
a) Be sure the pajamas are carefully wrapped before shipping so they don't get damaged. If the original box that your jijamas® were shipped in isn't available we suggest you place them in a strong plastic bag.
b) Put the jijamas® (in the box) in the polyester bag you received your original purchase in (tip: turn the polyester bag in-side-out). If the polyester bag isn't available, please use another strong bag.
Affix the return shipping label to the bag.
3) Drop it off at post office or leave for mailman to pick-up.
You do not need to make any payments for shipping, it's free to you. Only ship with the United States Postal Service (USPS). We are not responsible for any costs incurred to return your purchase if you don’t use our shipping label or if you use any other shipment method.
Exchanging a gift?
Please follow the same instructions mentioned above. No charges will be applied to the person that gave you the gift.
If you need any help processing the return, the best way to reach us is by emailing us at firstname.lastname@example.org. Or you can call 201-485-8491 (M-F from 9am to 5pm EST)