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Frequently Asked Questions
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Jijamas are made with love in Peru, where the softest Pima cotton grows. Peru’s long tradition & strong reputation in producing
high-quality textiles make it a natural fit for our brand. -
Orders received before noon (eastern time) will ship the same day and orders received after 12 noon will ship the following day. Orders received Friday afternoons and on weekends will ship on Mondays. Our free-shipping option takes 4-6 business days and you’ll receive an email with the tracking number when your order ships.
We offer expedited shipping options if you need to receive your order quicker. Please click here for rates and timing.
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When your order ships you will receive an email with the tracking information. Please know that these emails can sometimes go into junk mail, so check there if you didn’t receive it. If you can’t find the email or didn’t receive it, please email us at jijamas@jijamas.com or call us at 201-485-8491 and we’ll be happy to assist in getting you this information.
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Yes. We ship for free to any address in the USA. It is that simple. We also offer free shipping on exchanges & returns (both ways).
Our free-shipping option takes 4-6 business days and you’ll receive an email with the tracking number when your order ships.
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Yes, we offer 1-day and 2-day expedited shipping options, please click here for rates and details. Note that expedited-shipping orders placed after 12 noon (eastern time) will ship the following day (for example, an order placed Tuesday at 3 PM will ship on Wednesday, and will arrive on Thursday for 1-day shipping and Friday for 2-day shipping). And orders placed on Friday afternoon and on weekends will ship on Mondays (for example, an order placed on Friday afternoon or over the weekend will ship on Monday, and 1-day arrival will be Tuesday and 2-day arrival will be Wednesday).
Orders do not get delivered on Sundays. -
Yes. We ship to a variety of countries. Please click here for rates and information. Note that any & all taxes and duties are due upon arrival and are responsibility of the purchaser. Return shipping from international orders is not free and must be covered by the purchaser.
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We accept exchanges & returns up to 45 days after the date of purchase. If this is a gift exchange, no charges will be applied to the person that gave you the gift. You can return/exchange for any reason as long as the garment has not been worn, washed, or damaged and they must have the original hang-tags still affixed.
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Exchanges are easy & free (even the return shipping). Simply click here to start the easy & intuitive automated process. You will need your order number and the shipping zip code. Your order number can be found on the packing list (not to be confused with the order ID) or in the email you received from us when you ordered.
Please contact us if you don’t have your order number, if you need help or if you prefer that we process it for you (201-485-8591 or email us at jijamas@jijamas.com).
If you are returning a gift, please use the same link (click here) and follow the “returning or exchanging a gift?” link to provide us with the information we need to make it happen. The person that gifted you the pajamas will not know about the process, nor will they be charged for anything related to a return/exchange.
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Yes. The whole process is free, even the return-shipping. It’s that simple.
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Yes. The recipient of the gift can exchange or return their gift. The person that gifted the pajamas doesn’t need to know, nor will they be charged anything. Please click here to start the process and follow the “exchanging or returning a gift?” link to provide us with the information needed to get the ball rolling.
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No, we do not offer to gift wrap. However, you can include a note for the recipient of the gift. It is very easy, click here instructions
Our packing slips do not contain any pricing info. We also provide instructions in case the recipient of the gift wants to make an exchange (which they can do directly with us for free without your intervention). -
Yes, you can easily add a note to go along with your order, click here for instructions.
Our packing slips do not contain any pricing info. We do provide instructions in case the recipient wants to make an exchange (which they can do directly with us for free without your intervention).
Production
Shipping & Order Tracking
Exchanges & Returns
Gifting
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We’ve created size charts for each item to ensure you have the correct information.
Simply click on any item and look for the “size chart” link that is located above the section where you choose your size (it is aligned to the right-hand side of the page).
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Every jijamas item is offered in both regular and tall-length size.
Also, every jijamas item is available in sizes small – XXL.
Be sure to select your size and your length when choosing an item.
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Like all things cotton, your jijamas could shrink between 4% - 6% when they are washed and dried in a dryer, especially since we don’t put our fabrics through the harsh pre-wash process (we feel like they lose softness).
To account for this, we purposely make jijamas longer in length so that they shrink to fit. Therefore, you should expect your jijamas to fit longer until you wash and dry them. Depending on the size you ordered, the length of the pants can shrink between 2- 3 inches.
We’ve created a video that explains this in a very easy way, so please click here to watch it. If you still have questions, please don't hesitate to contact us.
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Some of our pajama sets have pockets to help carry-around the essentials. Please click here to see the items that have pockets (if it isn't included in the link, it doesn't have pockets)
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You're going to love your jijamas so much, you’ll want them to last forever. Here’s how you can make that happen: Wash in cold water, low cycle with like colors, tumble dry low, no bleach and low iron if needed.
And make sure to not lend them to anyone, you might never see them again!
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We use only 100% Pima cotton, which is a long-staple cotton variety
that is recognized as one of the best cottons in the world.Its long fiber allows for the creation of incredibly soft & luxurious fabrics that don’t pill. You will notice a softness to the touch that seems to get better with every wash.
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Our fabrics are all cotton interlock knits, which are normally used to make high-end sleepwear and loungewear. Like all cotton knits,
they are slightly stretchy but not too much. We do not use woven fabrics and do not include any spandex. -
Pima is an exceptionally long-staple cotton - it can measure 50% more than ordinary cotton. This allows for the creation of
fabrics that are incredibly soft and at the same time durable. They do not pill either and they seem to get softer with each wash. Pima cotton fabrics are absorbent too, so they take color-dyes perfectly to create beautiful garments. -
We are obsessed with softness, so we focus on several factors that make jijamas extra soft.
First, we only use 100% Pima cotton, which is one of the softest cottons in the world.
Second, we do not put jijamas through the harsh pre-shrinking process as we feel that it loses some of its luster. For that
reason, we make them slightly longer so that they shrink to fit. -
We are constantly replenishing inventory. You can choose to be notified when an item is back in stock. Simply click on the “email me when available” box that appears in a vertical position on the right-hand side of the page. We promise not to inundate you with other emails, that’s not how we roll.
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Yes. We have a section on our website called “specials” that features items that are on sale. This section is live all-year-round so make sure to
visit it regularly as it is constantly updated. Click here to visit the "specials" page. -
No, we do not sell wholesale at this time.